Support Tickets



Dear Customer,

we aim to help you fast and professionally.
Therefore we deposit every support request with a unique identification – the ticket number. That means your request becomes a ticket. It contains all relevant information about the problem and the solution.


Benefits at a glance:
  • help – fast and uncomplicated
  • shortened response times
  • speedy processing
  • cost control
  • factory-wide applicable
Well informed at anytime:
  • problem description
  • solution
  • processing status
  • your processor at KIMA
  • our contact person in your company

Be in safe hands.
Order your tickets right now – before a support case occurs. You will save time with the paper work when things have to get done fast:

Alexander Scholl
+49 2463 9967 64
 
use cases
Tickets are used for every support request:
  • calibration via remote access
  • snapshot check for SmartFill
  • parameter check for MillMaster
  • system backup via VPN
  • general error diagnostics
your benefit
Tickets bring trans­parency:
  • Did my request arrive?
  • Who is my contact person?
  • What is the processing status?
  • When can I anticipate a solution?
prices
You have got the cost control:
  • time based
  • event based
  • in a cheap package
  • within a particulary advantegeous support membership
documents
sales
Your contact person

Alexander Scholl
+49 2463 9967 64